This Privacy Policy explains how Panstar Cloud Limited collects, uses, stores, shares and protects personal information when you use the PanStar website and Services.
Panstar Cloud Limited is the primary data controller for personal information related to customer accounts, orders, billing and service delivery.
We may collect account information, contact information, billing information, identity and compliance materials, payment transaction information, device and browser information, IP addresses, login records, server usage records, bandwidth and traffic usage, system logs, security logs, abuse reports and customer support communications.
We use this information to create and manage accounts, provide and maintain the Services, process orders, payments, bills, invoices and refunds, provide customer support, monitor service performance and security, prevent fraud, abuse, spam, DDoS attacks and unauthorized access, comply with legal, regulatory, banking, payment partner and upstream provider requirements, and improve our website, products and services.
Our legal bases for processing may include performance of a contract, compliance with legal obligations, our legitimate interests in risk control and security, and your consent where applicable. If you do not provide information required for account, billing, payment or compliance purposes, we may be unable to activate, maintain or continue providing the Services.
Where necessary, we may share information with payment service providers, banks and financial institutions, cloud infrastructure providers, data center and network providers, identity verification and compliance providers, customer support and technical service providers, necessary service providers, and legal, regulatory or law enforcement authorities. We do not sell your personal information.
Because customers, payment partners, servers, data centers and service providers may be located in different countries or regions, your information may be transferred to, stored in or processed in jurisdictions outside your location. We will take reasonable measures to protect your information in accordance with this Privacy Policy and applicable laws.
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including service provision, billing, dispute resolution, legal compliance, fraud prevention and security protection. Server logs, transaction records and compliance records may be retained for a reasonable period as required by laws, payment partners, banks or operational needs.
We use reasonable technical and organizational measures to protect your information, including access control, encryption where appropriate, logging, monitoring and security review. However, no system or transmission method can be guaranteed to be completely secure, and you are also responsible for protecting account credentials and enabling appropriate security measures.
Content that customers store, transmit or process through VPS, server or hosting services is customer content. Except where required for legal, regulatory, security, abuse-handling or service-maintenance reasons, we do not proactively access customer content.
Depending on applicable laws, you may have the right to access, correct or delete your personal information, object to or restrict certain processing, withdraw consent, or request account closure. We may need to continue retaining certain information for legal compliance, billing, security audit, fraud prevention, dispute resolution or regulatory requirements.
We may use cookies or similar technologies to support login sessions, security protection, language preferences, website functionality, analytics and user experience improvement. You may manage or disable cookies through browser settings, but disabling cookies may affect login, ordering, payment or certain website functions.
We may update this Privacy Policy from time to time. Updated versions will be posted on this website with a new effective date. Continued use of this website or the Services after the updated Privacy Policy becomes effective constitutes acceptance of the updated Privacy Policy. If the English and Chinese versions conflict, the English version prevails.